Payment Policy

At DoorValley, we aim to provide a clear and convenient payment experience when you shop for pet clothing.

This Payment Policy explains how payments are handled on our website.

If you have questions about a payment or order, please contact info@doorvalley.org.

1. Accepted Payment Methods

Available payment methods are displayed during checkout.

The payment options offered may vary depending on your location, order details, and the payment services available on our website.

Please review the available options at checkout before placing your order.

We do not guarantee that every payment method will be available for every transaction.

2. Payment Processing

Payment must be successfully authorized or completed through an available payment method before an order can be processed, unless otherwise stated at checkout.

Payment transactions may be handled by third-party payment service providers.

These providers may apply their own terms, security procedures, and privacy policies.

By choosing a payment method, you agree to comply with the applicable terms of that provider.

3. Currency and Pricing

Product prices and applicable charges are displayed in the currency indicated on our website or at checkout.

If your payment card or bank account uses a different currency, your bank or payment provider may apply a currency conversion rate or additional fees.

These fees are determined by your financial institution or payment provider and may not be controlled by DoorValley.

Please review the final order total before completing payment.

4. Taxes and Additional Charges

Applicable taxes, shipping fees, and other disclosed charges may be included in or added to your order total as indicated during checkout.

For international purchases, additional customs duties, import taxes, or other charges may apply depending on the shipping arrangement and destination.

Any applicable charges will be handled in accordance with the information presented at checkout and relevant legal requirements.

5. Order Confirmation

After placing an order, you may receive an email confirming that your order has been received.

An order confirmation email does not necessarily indicate that payment has been fully settled or that the order has been dispatched.

Please keep your order confirmation for your records.

If you do not receive an expected confirmation, check your spam or junk email folder before contacting us.

6. Failed or Declined Payments

A payment may fail or be declined for several reasons, including insufficient funds, incorrect payment information, bank restrictions, security checks, or temporary technical issues.

If your payment is unsuccessful, please verify your payment details or contact your bank or payment provider.

You may also try another payment method available at checkout.

Please avoid repeatedly submitting payments if you are unsure whether a transaction has already been completed.

If you believe you have been charged but have not received an order confirmation, contact us with any relevant transaction information.

For your security, do not email us your full payment card number, security code, or account password.

7. Payment Security

We take reasonable steps to help protect our website and customers during the checkout process.

Payments may be processed through third-party providers that use their own security systems and transaction verification procedures.

We do not intend to store complete payment card details on our website.

However, no electronic transaction or online system can be guaranteed to be completely secure.

Please use secure devices and networks when making purchases and keep your account credentials confidential.

8. Refunds and Reversals

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.

The time required for a refund to appear in your account may depend on the payment provider or financial institution.

Refund eligibility and processing are explained in our Refund and Returns Policy.

Where applicable law specifies a refund deadline or method, those legal requirements take precedence over any conflicting provision in this policy.

9. Duplicate or Unrecognized Charges

If you believe you have been charged more than once for the same order, or notice a transaction you do not recognize, please contact us at info@doorvalley.org.

Please provide your order number and relevant transaction details, excluding sensitive payment credentials.

We will review the available information and assist with the next steps.

You may also contact your bank or payment provider if you suspect unauthorized activity.

10. Fraud Prevention

We may use reasonable verification procedures to help protect customers and prevent fraudulent transactions.

If an order requires additional verification, processing may be delayed while the issue is reviewed.

If we cannot safely or lawfully process a transaction, we may decline or cancel the order and arrange any required refund in accordance with applicable law.

11. Changes to This Payment Policy

We may update this Payment Policy to reflect changes to our payment services, website functionality, or legal requirements.

The revised policy will be published on this page with an updated date.

Changes will not override mandatory legal requirements or applicable obligations relating to existing transactions.

12. Contact Us

If you have questions about payment methods, charges, payment confirmations, or refunds, please contact us.

Store Name: DoorValley

Email: info@doorvalley.org