Privacy Policy

Last Updated: October 21, 2026

1. Introduction

Welcome to DoorValley.

At DoorValley, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our Pet Clothing collection, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy.

If you have any questions about this policy or how we handle your personal information, please contact us at:

Email: info@doorvalley.org

2. Information We Collect

We may collect the following types of information when you use our website.

Personal Information

When you place an order, create an account, contact us, or interact with our website, we may collect information such as:

• Name
• Billing address
• Shipping address
• Email address
• Phone number, if provided
• Order details and purchase history
• Information you provide when contacting our customer service team

Payment Information

When you make a purchase, payment information is processed by the payment service provider you select at checkout.

We do not intend to store complete payment card details on our website. The information collected and processed may depend on the payment method and provider you use.

Please review the privacy policy of your payment service provider for more information about its data practices.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and browsing activity
• Referring website
• Date and time of your visit

This information helps us understand how visitors use our website and maintain its functionality and security.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember items in your shopping cart
• Keep track of your shopping session
• Remember certain website preferences
• Understand website traffic and performance
• Support website security and functionality

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping cart and checkout functionality.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

3. How We Use Your Information

We may use your information for the following purposes:

• To process and fulfill your orders
• To arrange shipping and delivery
• To process payments, refunds, and returns
• To send order confirmations and shipping updates
• To respond to questions and customer service requests
• To manage customer accounts, where applicable
• To improve our website, products, and shopping experience
• To detect and prevent fraud, unauthorized activity, and security issues
• To comply with applicable legal obligations
• To send marketing communications where permitted by law and, where required, with your consent

We use personal information only for legitimate business purposes and other purposes permitted by applicable law.

4. How We Share Your Information

We do not sell your personal information in exchange for money.

We may share relevant information with trusted third parties when necessary to operate our online store and provide our services.

These parties may include:

Payment Processors: To securely process payments and refunds.

Shipping and Delivery Providers: To deliver your orders and provide tracking information.

Website Hosting and Technical Service Providers: To host, maintain, secure, and operate our website.

E-commerce and Website Tools: To support shopping cart functionality, order management, customer service, and other store operations.

Analytics and Marketing Providers: Where used, these providers may help us understand website performance or manage marketing activities, subject to applicable consent and privacy requirements.

Legal and Regulatory Authorities: When disclosure is required by law or is reasonably necessary to protect our legal rights, customers, or website security.

Third-party providers may process your information in accordance with their own privacy policies and applicable legal requirements.

5. WooCommerce and Website Functionality

Our website may use WooCommerce and related WordPress features to support online shopping.

Depending on the features enabled on our website, information may be collected or stored to:

• Maintain your shopping cart
• Process checkout and payment
• Record and manage orders
• Support customer accounts
• Calculate shipping and taxes
• Process refunds and returns
• Maintain website security

The specific information processed depends on the plugins, integrations, and services active on our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

For example, order and transaction information may be retained for accounting, tax, legal, fraud prevention, and customer service purposes.

The retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

7. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We encourage customers to use strong passwords and avoid sharing account credentials with others.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting a copy of certain information
• Objecting to or restricting certain processing activities
• Withdrawing consent where processing is based on consent
• Opting out of marketing communications
• Filing a complaint with the relevant data protection authority

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy-related request, please contact us at info@doorvalley.org.

We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you subscribe to our marketing emails or otherwise consent to receive promotional communications, we may send you updates about our products, offers, and Pet Clothing collection.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing communications, we may still send essential transactional messages, such as order confirmations and shipping notifications.

10. Children’s Privacy

Our website is intended for people who are legally able to make purchases under the laws applicable to them.

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent is required.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Depending on where our website service providers operate, your personal information may be processed or stored in countries other than your own.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled lawfully and protected by suitable safeguards.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or other operational needs.

Any changes will be posted on this page, together with an updated revision date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we handle, please contact us.

Store Name: DoorValley

Email: info@doorvalley.org

We will review and respond to privacy-related inquiries in accordance with applicable law.