Shipping and Delivery Policy
Last Updated: October 21, 2026
At DoorValley, we aim to make ordering pet clothing simple and convenient.
This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered when you shop with us.
If you have questions about shipping or an existing order, please contact info@doorvalley.org.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, holidays, and other operational factors.
Order processing time is separate from shipping and transit time.
If an unexpected issue affects the processing of your order, we will make reasonable efforts to provide an update where appropriate.
2. Shipping Destinations
Available shipping destinations are displayed during checkout.
Shipping availability may vary depending on the destination, product, and carrier service.
If your destination is not available at checkout, please contact us to ask whether delivery options may be available.
3. Shipping Costs
Shipping fees, if applicable, are calculated or displayed during checkout.
The shipping cost may depend on factors such as the delivery destination, selected shipping method, and order characteristics.
Any shipping promotion or free-shipping offer will be subject to the terms displayed when the offer is presented.
Please review your order total before completing payment.
4. Estimated Delivery Times
Estimated delivery times, where available, will be displayed on the relevant product page, at checkout, or in other applicable shipping information.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Actual delivery times may be affected by:
- Order processing requirements
- Carrier capacity and transportation schedules
- Customs inspections and clearance
- Public holidays
- Severe weather
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
Mandatory legal delivery deadlines and your rights in the event of delayed delivery remain unaffected.
5. Order Tracking
When tracking information is available, we may provide it by email or through another appropriate communication channel.
Please allow time for the carrier’s tracking system to update after dispatch.
If tracking information appears incomplete or your package has not moved for an unusually long period, contact us at info@doorvalley.org.
We will review the available information and assist where reasonably possible.
6. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, or other destination-specific charges may apply.
Responsibility for these charges depends on the shipping arrangement, information disclosed at checkout, and applicable law.
Where such charges may apply, customers should review the relevant information before placing an order.
We cannot guarantee that a shipment will be exempt from customs inspection or additional import charges.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible.
We will try to assist if the order has not yet been dispatched, but address changes may not be possible after shipment.
Additional shipping costs arising from an address correction or reshipment may apply where permitted by law and where appropriately disclosed.
8. Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We may review the tracking information and contact the shipping provider where appropriate.
If a package is confirmed lost, we will work with you toward an appropriate resolution in accordance with our applicable policies and legal obligations.
We will not treat a carrier delay or missing delivery as automatically eliminating any rights you may have under applicable law.
9. Damaged Packages or Incorrect Items
If your package arrives visibly damaged or contains an incorrect item, please contact us at info@doorvalley.org.
Please include your order number and photographs of the package or product, if available.
We will review the issue and explain the available next steps.
Any remedy, replacement, or refund will be handled in accordance with our Refund and Returns Policy and applicable law.
10. Delivery Completion
Delivery confirmation and tracking updates are generally supplied by the shipping provider.
If tracking shows that an order has been delivered but you have not received it, please contact us so we can help review the available delivery information.
Depending on the circumstances, we may suggest checking with household members, building reception, or the carrier.
Your rights concerning non-delivery remain subject to applicable consumer protection laws.
11. Contact Us
For questions about shipping, delivery estimates, or tracking information, please contact:
Store Name: DoorValley
Email: info@doorvalley.org
We appreciate your order and will do our best to assist you throughout the delivery process.
